Service providers

The Health and Disability Services Complaints Office (HaDSCO) is an independent statutory authority providing an impartial resolution service for complaints relating to health or disability services provided in the State of Western Australia. This service is free and available to all users and providers of health or disability services.

Acting impartially and in confidence, HaDSCO reviews and reports on the causes of complaints, undertakes investigations, suggests service improvements and advises service providers about effectively resolving complaints.

In the first instance, HaDSCO encourages complaints to be raised with the service provider. Many complaints are the result of a lack of communication between the people involved and HaDSCO encourages the consumer to offer the provider a chance to address the issues before taking action.

This section provides details about complaint resolution for service providers and includes details about:

An overview of complaint resolution and relevant legislation

Tips and advice on effective complaint resolution

HaDSCO education and training opportunities

Health Complaints Data Collection Program

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