File Formats

Some documents for download on this web page are in a Portable Document Format (PDF). These files can be opened with Adobe® Acrobat Reader.

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What are the main differences between investigations and complaint resolution?

  • It is the aim of complaint resolution to assist parties to resolve a complaint to mutual satisfaction. Investigations however look into broad systemic issues and make recommendations for service improvement. It does not work to resolve a complaint.
  • Complaint resolution is initiated by a complainant. Investigations are initiated by the Director, the Minister for Health or Minister for Disability Services.
  • During complaint resolution, both parties are heavily involved in the process. During an investigation, parties are kept informed of the progress but are not involved in the process.

Contact HaDSCO for further information or to discuss questions with the team.

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