Privacy policy

This website privacy statement applies to, which is maintained by the Health and Disability Services Complaints Office (HaDSCO). When following a link from this website to another site, it is recommended that viewers read and consider the privacy statement of that site.

Collection of personal information

General content of can be browsed anonymously, without disclosing personal information.

Some functions on this site may require personal information to be provided. For example, when lodging a complaint online. The Office may need to collect, use or disclose personal information to allow us to answer enquiries or to respond to a complaint. It should be noted that the complaint process is confidential and no information in relation to a complaint will be disclosed to a third party without consent.

Use and disclosure of personal information

Any personal information that is collected through may be used or disclosed for the primary purpose for which it was collected. The office may also use or disclose personal information for related purposes, for example if permission was given to HaDSCO to access and request medical records.

In limited circumstances there may be a requirement to disclose personal information for other specific purposes, for example where required to do so by law, such as in response to a subpoena.

Collection and use of site visit data

The following information may be automatically recorded by this site's web server for statistical and system administration purposes only:

  • visitor’s server address
  • visitor’s top level domain name (e.g. .com, .au, .gov)
  • the date and the time of visit to the site
  • the pages accessed and downloaded by the visitor
  • the address of the last site visited
  • visitor’s operating system
  • the type of browser use by the visitor

HaDSCO will not attempt to identify individuals from the above information unless it is necessary to investigate a breach of law or regulation.


A cookie is a block of data that is shared between a web server and a user's browser. Cookies, and the information collected through them, are used by the Health and Disability Services Complaints Office to make this website more efficient.


The Western Australian Government is committed to quality service to its customers and seeks to ensure accuracy, currency and reliability of information and transactions provided over the Internet but this cannot be guaranteed. Accordingly to the fullest extent permitted by law, the State of Western Australia and its officers and employees are released from liability (including in respect of negligence) for any loss, damage, cost and expense caused by use of or reliance on this website and the information contained on it.

The Western Australian Government has no control over the content of material accessible on any non-Western Australian Government site that is referenced from this website. It is your responsibility to make your own decisions about the suitability, relevance, accuracy, currency, reliability and privacy practices of any external websites.


Unless otherwise stated, copyright in all materials on this website is the property of the State of Western Australia. In addition to any fair dealings permitted under the provisions of the Copyright Act 1968, material on this website may be reproduced for research, study, private non-commercial use provided that the State of Western Australia is acknowledged as the copyright owner and the material is not altered.

Enquires may be directed to:

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