Strategic direction

Our Vision

Supporting improvements to health, disability and mental health services for Western Australia and the Indian Ocean Territories through complaint resolution.

Our Mission

Improvement in the delivery of health and disability services through our two service areas:

  • Service One: Assessment, negotiated settlement, conciliation and investigation of
  • Service Two: Education and training in the prevention and resolution of complaints.

Our Values

In all our operations and relationships we value:

  • Honesty: We act with honesty and integrity, providing an impartial complaints resolution service about health, disability and mental health services, and in providing programs to educate and train in the prevention and resolution of complaints.
  • Accountability: We are accountable for our actions and deliver our services within a sound governance framework.
  • Dedication: We provide our services with dedication and commitment ensuring we meet the needs of the public, Ministers, service providers and other external stakeholders.
  • Supportive: We work together as a team and are supportive of our colleagues in the workplace.
  • Confidentiality: We treat information received with confidentiality and comply with the provisions of our guiding legislation.
  • Objectivity: We work in an independent Statutory Authority and undertake our work with objectivity and impartiality.

Strategic Plan 2017-2021

The Strategic Plan 2017-2021 sets out the key priorities for the Office aligned to HaDSCO’s vision, values and two service areas. It provides an overarching guide by which operational and business plans are developed and outlines four areas of strategic focus: for managing complaints, for educating and training in the prevention and resolution of complaints, for governance and in relation to responding to changing environments.

Strategic Plan 2017-2021

View HaDSCO’s Strategic Plan 2017-2021 (PDF 86KB)

Level Triple-A conformance icon, 
          W3C-WAI Web Content Accessibility Guidelines 1.0